journey-mapping
SkillBuild customer journey maps and service blueprints that visualize the end-to-end user experience including touchpoints, emotions, friction, and underlying systems. Use this skill whenever the user wants to map a customer journey, build a service blueprint, identify friction across an experience, ali
Install
git clone https://github.com/rampstackco/claude-skills.git ~/.claude/skills/journey-mappingWhat is journey-mapping?
Build customer journey maps and service blueprints that visualize the end-to-end user experience including touchpoints, emotions, friction, and underlying systems. Use this skill whenever the user wants to map a customer journey, build a service blueprint, identify friction across an experience, align teams on the user experience, or visualize touchpoints and pain points. Triggers on customer journey, journey map, service blueprint, user journey, experience map, touchpoint analysis, friction map, journey audit, end-to-end experience, customer experience map. Also triggers when the team has departmental views of users but no shared map of what the experience actually feels like.
What this can do
Capabilities declared in this component's own frontmatter — not inferred.
Inherit all session tools
Declares no tool restrictions — inherits every session tool
~172 tokens of context used while enabled, before you invoke anything
Documentation
README · ~6 min readJourney Mapping
Build journey maps and service blueprints that surface friction, align teams, and identify opportunities. Stack-agnostic. Tool-agnostic.
This skill is for mapping the experience. For testing specific touchpoints, use usability-testing. For broader generative research, use ux-research. For analyzing conversion, use cro-optimization.
When to use
- Departments have different mental models of the customer experience
- Customer experience feels disjointed across touchpoints
- Specific friction or drop-off points need diagnosis
- Strategic planning needs a shared view of the user
- Service design (front-stage and back-stage) needs alignment
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