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customer-360

Skill

Build a comprehensive customer profile from Intercom data, including conversation history, account context, and interaction timeline. Use when the user asks to "look up a customer", "customer profile", "customer 360", "tell me about this customer", "summarize a customer's history", or provides a cus

0Writing

Install

git clone https://github.com/intercom/claude-plugin-external.git ~/.claude/skills/customer-360

What is customer-360?

Build a comprehensive customer profile from Intercom data, including conversation history, account context, and interaction timeline. Use when the user asks to "look up a customer", "customer profile", "customer 360", "tell me about this customer", "summarize a customer's history", or provides a customer email or company name and wants a full picture.

What this can do

Capabilities declared in this component's own frontmatter — not inferred.

Inherit all session tools

Declares no tool restrictions — inherits every session tool

~88 tokens of context used while enabled, before you invoke anything

Documentation

README · ~2 min read

Customer 360

Produce a comprehensive customer profile by aggregating data from across the Intercom workspace.

Workflow

Step 1: Identify the Customer

  • Parse the user's input for an email, name, or company
  • Use search_contacts to find the contact (by email is most reliable)
  • If company name given, search contacts by email domain
  • Use get_contact to fetch the full profile (attributes, tags, segments, companies)

Step 2: Gather Conversation History

  • Use search_conversations filtered to this contact's conversations

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